This summary of factors is a work in progress, derived from various articles in this Category. It is rendered in table form in the Customer Service article in Wikipedia.
Good People
- Friendly, helpful, courteous
- Empathetic
- Knowledgeable, accurate, thorough
- Able to recommend solutions
- Able to anticipate needs
- Resourceful, empowered
- Efficient
- Trustworthy, authentic
- Reliable
- Responsible
- Appropriate appearance and demeanor
Good Offering
- Good selection
- Good quality
- Available demos
- In stock
- Clear descriptions & pricing
- Competitive prices
- Financing, deferred payments
Convenience
- Convenient locations
- Long hours
- Available help, fast service
- Signage that facilitates self-service
- Fast checkout
- Shipping/delivery
- Installation
- Phone/web support
- On-site repair
- Hassle-free returns
- Quick resolution of problems
Good Environment
- Clean
- Organized
- Safe
- Low pressure
- Energy level appropriate to clientele
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