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» from CustomersAreAlways
I sense a customer service revolution coming on soon! It's just this feeling that I've been having - a gut feeling. People are sick and tired of being sick and tired of getting the runaround, the automated phone serv... [Read More]



I believe that most companies have a hard time seeing the benefits of customer service. It is truly a question of long-term versus short term. The companies are satisfied with the status-quo, not aware of the possibility of a win-win. It's our job to make them understand.

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