I've been asked to improve the Wikipedia entry on Customer Service. So I don't make a mess of the encyclopedia, I'm developing the draft in this blog, will post it there when I'm done.
- Focus on the Customer
- Standards & competencies
- Policies, Systems, Processes, and Structures
- References (Books and Papers)
- External links (non-commercial only), description
This turned out not to be such a bright idea. I'm organizing the material in my Squidoo lens instead.