Blog powered by Typepad

« "Variation is evil" | Main | What is Loyalty? »

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d83424dc3753ef00d83464effc53ef

Listed below are links to weblogs that reference LEAP to the customer's side:

Comments

Dan

I agree with the statements above and many apply to my own work place. The roots of all customer complaints are tied directly to things we have done or not.

Taking ownership is the first and best step and ultimately the end result will be just as rewarding to you as it was for the customer. The relationship begins...

The comments to this entry are closed.